1. Free Demo Service
Every new client is entitled to a Free Demo Service before making any payment. The demo is provided entirely free of charge and carries no payment obligation of any kind. Its purpose is to let you evaluate our work, communication, and approach before committing to a Paid Service.
After the demo, you may choose to proceed to a Paid Service, or you may choose not to continue — either way, no fees apply for the demo itself.
2. 7-Day Trial Period on Paid Services
Once you decide to proceed with a Paid Service, your subscription or engagement includes a 7-day trial period, starting from the date the Paid Service is activated. During this period, you can experience the full service in a live setting.
If, within these 7 days, the Paid Service does not meet the expectations set out in your Order or proposal, you are entitled to submit a Refund Request as described below.
3. How to Request a Refund
To request a refund within the 7-day trial period, please contact us with your account/order details and the reason for your request:
- Email: info@justsoftsolution.com
- WhatsApp: +880 1842-022052
Please include your name/company, the service or Order in question, the date the Paid Service was activated, and a clear description of why the service did not meet your expectations. This helps us review your request quickly and fairly.
4. Review Process
Once we receive your Refund Request, our team will review the circumstances of your engagement, including the deliverables provided, communication history, and the reason stated in your request. We aim to be fair and reasonable: if your concern is valid and the Paid Service genuinely did not deliver what was agreed, we will approve the refund.
We may reach out to you during the review for clarification or additional information before making a final decision.
5. Refund Processing Time
We aim to complete our review and communicate a decision within 5–7 business days of receiving a complete Refund Request. Approved refunds are processed back to the original payment method (or, where that is not possible, through bank transfer) within 7–14 business days of approval, depending on your bank or payment provider's processing times, which are outside our control.
6. When Refunds Do Not Apply
A refund will not be granted where:
- The Refund Request is submitted after the 7-day trial period has ended;
- The service was delivered substantially as agreed in the Order or proposal, and the request is based on a change of mind rather than a genuine service shortfall;
- There is evidence of misuse, abuse, or fraudulent activity in connection with the account or service;
- The request relates to a violation of our Terms & Conditions by the Client; or
- The service in question is a custom development milestone that has already been approved and accepted by the Client in writing.
This policy applies specifically to standard Paid Services with a 7-day trial. Bespoke, milestone-based custom development projects are governed by the refund/cancellation terms set out in their specific Order or proposal, where those terms differ from this policy.
7. Our Commitment
We built this policy — a genuinely free demo, followed by a no-pressure 7-day trial on every paid engagement — so that you never have to pay before you're confident Just Soft Solution is the right fit. We review every Refund Request in good faith and in line with this policy and our Terms & Conditions.
8. Contact Us About a Refund
If you have any questions about this Refund Policy, or would like to submit a Refund Request, please reach out:
- Email: info@justsoftsolution.com
- WhatsApp: +880 1842-022052